‘Cold reading’ is a term normally associated with the psychic industry. It basically means 'how to talk to people so you sound psychic'.

This book explains how to apply cold reading psychology to business and professional situations.
 
CRFB delivers several practical business benefits. Among other things, it’s the fastest, easiest way to
build rapport, establish credibility, foster trust and  create persuasive messages.
 
Although anyone can use CRFB, it is particularly useful if you work for yourself and are trying to build
or grow your business.